In case of lack of goods or defectiveness of the delivered goods, the Buyer in order to start the complaint procedure should submit a complaint by letter to the following address: Start-Sport Foundation, ul. Butcher 11d/4, Zielona Góra 65-119 or by e-mail to: firstname.lastname@example.org.
When submitting a complaint, the Buyer should provide his contact details (name, address, e-mail address and telephone number), the name of the advertised Goods, the date of receipt of the Goods and as detailed a description of the problem identified and his request.
In the absence of any of the above- the Seller will contact the Buyer to complete the complaint.
If the complaint concerns the quality of the product, the Seller has the right to ask the Buyer to send the disputed product at the Seller's expense for the purpose of carrying out investigations.
The complaint will be considered within 14 days from the date of its submission by the Buyer. The Buyer will be informed by the seller by e-mail about how it will be dealt with.